How We Handle Your Information
This policy explains what personal information Lymphatic drainage massage abu dhabi collects when you interact with our website or book a lymphatic drainage massage session in Abu Dhabi, how we use it, who it may be shared with, and what rights you have over it.
What We Collect
Contact and booking information: Your name, phone number, WhatsApp number, email address, and the address or location where your session will take place (home, apartment, villa, hotel, or serviced residence).
Health-related information: Where relevant to your treatment, we ask about recent surgeries or cosmetic procedures, pregnancy status, existing medical conditions, and any medications that may affect your session. This information is collected directly from you, either through our booking form or verbally during consultation, and is used solely to determine appropriate treatment and therapist assignment.
Website usage data: If our website uses analytics tools (such as Google Analytics) or tracking pixels, we may collect general browsing data — pages visited, device type, and approximate location — to understand how visitors use the site. This data is not linked to your identity unless you also submit a booking form.
Why We Collect It
- To confirm and schedule your appointment
- To assign a therapist suited to your treatment needs and health background
- To ensure safe treatment — for example, confirming surgeon clearance before a post-operative session
- To respond to inquiries sent via WhatsApp, phone, or our contact form
- To improve our website and services based on general usage patterns
We do not use your health information for marketing purposes, and we do not sell personal information to third parties under any circumstances.
Who We Share It With
We do not share your personal or health information with third parties except in the following limited cases:
- Our therapists, who need relevant health and booking details to deliver your session safely
- Payment processors, if you pay via card or online transfer, who handle payment data under their own privacy terms
- WhatsApp Business / messaging platforms, if you contact us through them — subject to that platform’s own privacy policy
- Legal or regulatory authorities, only if required by law
How Long We Keep Your Information
Booking and contact information is retained for as long as necessary to manage your ongoing appointments and respond to follow-up inquiries, and is periodically reviewed for deletion where it’s no longer needed. Health-related information disclosed for treatment purposes is retained only as long as relevant to your treatment history with us, and is handled with additional care given its sensitivity.
Your Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal information, where we’re not legally required to retain it
- Withdraw consent for us to hold your health-related information, which may affect our ability to provide certain treatments safely
To make any of these requests, contact us at [email address].
Cookies
Our website may use cookies to remember basic preferences and understand site usage. You can disable cookies through your browser settings, though this may affect how some parts of the website function.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The version published on our website at any given time is the one that applies.
Contact Us About Privacy
If you have questions about how your information is handled, contact us at info@lymphaticdrainagemassageabudhabi.com